Customer Success Manager

Omniful is a B2B SaaS company revolutionizing the supply chain, logistics, and fulfillment industry through a Unified Supply Chain Platform. Our AI-powered Order Management System (OMS), Warehouse Management System (WMS), and Transport Management System (TMS) help businesses scale smarter, faster, and more efficiently.

We work with modern retailers, 3PL providers, self-fulfilling businesses, shipping companies, and dark store networks, helping them orchestrate orders, optimize inventory, and manage deliveries in real time. With seamless plug-and-play integrations, we enable businesses to handle multi-channel fulfillment, automate smart order routing, and streamline logistics operations.

At Omniful, we’re building the future of commerce—one that’s seamless, efficient, and scalable. If you’re looking to work on cutting-edge AI-driven supply chain solutions, redefine logistics technology, and be part of a fast-growing global team, you’re in the right place.

Join us and help shape the next generation of intelligent commerce solutions.

As a Customer Success Manager at Omniful, you will own client relationships, ensure successful onboarding, and drive adoption of our SaaS solutions. Your primary goal will be to maximize customer retention and satisfaction by providing strategic guidance and ongoing support. You will act as a trusted advisor to clients, helping them optimize their logistics operations using Omniful’s platform.

Candidates must have a bachelor’s degree in Business, Supply Chain, or a related field and at least five years of experience in customer success, account management, or SaaS. A strong understanding of logistics, supply chain, or warehouse operations is essential. Applicants should have the ability to manage multiple accounts and drive customer engagement through proactive communication and support.

A preferred candidate will have experience with TMS, OMS, or WMS software. Excellent problem-solving and communication skills will be highly beneficial. Familiarity with data-driven customer success strategies will also be an advantage.

Applicants should have a minimum of five years of experience in customer success or account management. Previous experience in reducing churn and increasing customer lifetime value (CLV) will be valuable in this role.