The growth of eCommerce is constantly changing the way international trade works. With 2.71 billion people shopping online globally as of 2024, 33% of the world's population is hooked to multi-channel eCommerce experiences. For companies, this translates into a constant struggle to maintain orders from various eCommerce channels and other sources to ensure they reach consumers on time. This is where the world’s best order management systems come into play.
An order management system (OMS) is key, especially for a small business looking to scale and grow. The top OMS systems today can automate order processing, inventory tracking, and fulfillment. Order management systems are crucial for omnichannel businesses. With an increasing need for multi-channel selling, especially in eCommerce, businesses require order management software solutions to avoid manual errors, minimize stockouts, and meet growing customer demands. The best multi-channel inventory management software ticks all these boxes and significantly impacts business top lines and bottom lines.
However, with so many order management platforms in the market today, selecting the right order management system or software for your needs can be challenging. This article looks into the top OMS systems you can use to route orders, manage sales, and track shipments today. We also look at the key aspects to consider when choosing the best order management software for your supply chain and logistics needs.
What is An OMS System?
An OMS, or an order management system, is a software platform designed to manage the entire order lifecycle. It becomes active once an order is placed. Then, an OMS works across various processes like order verification, inventory management, replenishment, and fulfillment.
The top OMS systems also integrate with other important enterprise systems used by eCommerce businesses like warehouse management systems (WMS), transportation management systems (TMS), inventory management, order tracking systems, accounting systems, and more. They also provide responsive customer support when needed.
The core functions of an OMS include:
- Real-Time Inventory Tracking: It provides visibility into available stock across multiple locations.
- Order Automation: An OMS system automates workflows across order processing, routing, and shipping.
- Multi-Channel Integration: Your ideal OMS software centralizes orders from e-commerce, brick-and-mortar stores, and other sales channels.
These key features of an OMS help businesses become more efficient, directly impacting customer satisfaction positively. They also help to gain insights in managing purchase orders, reorders and growth and move customer behavior as a result of improved fulfillment.
The Top 5 OMS Systems You Need To Know About For Inventory Management & Other Processes
We've got your back if you want to expand your business and are confused about the top order management systems to invest in. Check out this list of the best OMS systems that provide multiple benefits and can grow with you.
| OMS System | Key Features | Pricing | Free Trial | Ratings (G2, Capterra) |
|---|---|---|---|---|
| Omniful OMS | AI-powered order routing, Multi-channel inventory support, Real-time stock tracking, Returns management | Request for pricing | Yes | 4.9/5 (G2) |
| Oracle NetSuite | ERP integration, Real-time visibility, Automated order processing, Financial and inventory management | Request for pricing | Yes | 4.7/5 (Capterra) |
| SAP Commerce Cloud | Comprehensive inventory management, Global scalability, Real-time analytics, Multi-language support | Request for pricing | No | 4.5/5 (Gartner Peer) |
| Intuit QuickBooks | Easy invoicing, Multi-channel inventory management, Simplified accounting, Sales order tracking | $99/month+ | Yes | 4.3/5 (Peerspot) |
| Fishbowl Inventory | Automated inventory tracking, QuickBooks integration, Warehouse management, Order fulfillment automation | $4,395 one-time fee | No | 4.2/5 (G2) |
Top 10 Best OMS Systems for 2024
Since there are many OMS systems in the market today, choosing the one for your business can be daunting. Especially for small businesses looking to scale and omnichannel businesses looking to optimize efficiency, it’s crucial to pick the best multi-channel order management system software. To help you along, here we compile the top 10 best order management systems in the market today:
1. Omniful
If you are looking for the best order management solution today that helps you improve efficiency, fulfillment, and drive revenue growth, look no further. With Omniful’s OMS solution, you can achieve all these and more.
Omniful is one of the top order management software systems with an intuitive user interface, designed to handle high-order volumes efficiently. It provides businesses a solution integrating order management, inventory control, and multi-channel selling.
Core Problems Omniful Solves:
- Eliminates stockouts by providing real-time inventory tracking.
- Reduces order fulfillment delays with AI-powered order routing.
- Enhances customer satisfaction through streamlined returns management.
Key Features You Get With Omniful’s OMS
- Multi-Channel Support: With one of the most advanced multi-channel inventory management software integrations on the market, Omniful's order management software seamlessly consolidates sales from both eCommerce platforms and physical stores into a single, centralized hub. Your orders are thus visible in one place, improving accuracy by 100%.
- Real-Time Visibility: Omniful OMS enables businesses to avoid overselling or stockouts, thanks to real-time visibility into stock levels and order statuses. You get visibility into your inventory and shipping information to make informed decisions.
- Smart Order Routing: Omniful order management software also helps you with AI-powered smart order routing for faster fulfillment. This directly impacts fulfillment, making it 75% faster.
- Customer Communication: Omniful order management software allows you to automate alerts to consumers, providing order confirmations, shipping details, and any relevant updates. This transparent and clear communication improves efficiency by 40%.
Pricing: Request for pricing.
2. Oracle NetSuite
One of the best order management systems in the market today, Oracle NetSuite is a comprehensive cloud-based order management softwares that integrates seamlessly with NetSuite's ERP. It is ideal for large enterprises requiring scalability and real-time visibility. While NetSuite is loved across the industry, it also requires a longer implementation period, with customers complaining of poor customer support.
Features:
- This OMS includes ERP integration for financial management.
- It allows for multi-location inventory tracking.
- It also offers automated order processing.
Pricing: Request for pricing.
Ratings: 4.7/5 on Capterra.
3. SAP Commerce Cloud
SAP brings some of the best enterprise management solutions to the market. This also includes one of the top order management software systems for organizations. SAP Commerce Cloud boasts a robust OMS solution that excels in managing complex business needs across multiple regions. It is ideal for large organizations with complex, omnichannel business needs.
Features:
- It offers end-to-end order management.
- With real-time inventory tracking and order fulfillment, this management system serves several business needs.
Pricing: Request for pricing.
Ratings: 4.5/5 on Gartner Peer Insights.
4. Intuit QuickBooks Commerce
One of the best order management platforms in the market today, Intuit QuickBooks is designed for small to medium-sized businesses that want to grow and scale. Intuit QuickBooks Commerce offers an intuitive order management software system with multi-channel support across sales channels and other platforms. While easy to use across the QuickBooks ecosystem, users often struggle to connect this OMS with other ERP tools.
Features:
- This OMS integrates with QuickBooks for easy invoicing.
- It offers multi-channel order management.
Pricing: Starts at $99/month.
Ratings: 4.3/5 on Peerspot.
5. Fishbowl Inventory
One of the top OMS systems for manufacturers, distributors, and wholesalers, Fishbowl offers complete inventory and order management softwares. It focuses on businesses using QuickBooks, offering powerful inventory, shipment and customer order tracking, and order status tracking tools with automation capabilities.
Features:
- It allows for easy QuickBooks integration.
- It also offers automated inventory tracking.
Pricing: $4,395 one-time fee.
Ratings: 4.2/5 on G2.
6. Fluent Commerce
Fluent Commerce brings a single platform with a cloud-based OMS that provides flexible, scalable solutions for global businesses.
Features:
- It allows distributed order management across multiple channels.
- This OMS is also known for advanced order routing.
Pricing: On Request
Ratings: 4.6/5 on G2.
7. Linnworks
One of the best multi-channel order management software systems in the market today, Linnworks is focused on omnichannel retail. It offers seamless integration across eCommerce platforms. With more than 100 integrations across popular marketplaces and sales channels, this is one of the best order management softwares, also providing inventory management functionality, for small businesses looking to scale.
Features:
- Thanks to stock synchronization, businesses can avoid overselling or stockouts with this OMS.
- This OMS is known for orchestrating orders across multi-channel eCommerce environments.
Pricing: On Request
Ratings: 4.5/5 on Capterra.
8. Brightpearl
One of the best retail-focused OMS offerings with robust analytics and reporting capabilities, Brightpearl is especially useful for multichannel eCommerce sellers. You can centralize all your data from multiple online stores or eCommerce platforms like Amazon, BigCommerce, Magento, and Shopify. PoS (point of sale) systems across brick-and-mortar stores, and other sales channels can also be connected to this OMS platform.
Features:
- Brightpearl OMS allows businesses to optimize purchasing and supplier management, warehouse management, and shipping and fulfillment.
- The OMS also offers reporting and analytics abilities to find big spenders, average order value, and more.
Price: On Request
Ratings: 4.4/5 on Peerspot.
9. Cin7
Cin7 Omni is a cloud-based inventory and order management system with features for large eCommerce businesses and wholesalers. Wholesale retailers can connect with several warehouses and get OMS solutions across omnichannel needs.
Features:
- Cin7 Omni allows you to provide B2B customers with accurate quotes and payment options.
- With several API and integration abilities, you have options like multi-currency, multi-user payments, supplier management, data visualization, tracking, and more.
Price: From $399/user/month
Ratings: 4.3/5 on G2.
10. Mintsoft
Designed to help 3PLs, multi-channel retailers and e commerce businesses, Mintsoft offers cloud-based OMS solution to manage orders. This e commerce-focused OMS excels in managing warehouses and multi-channel sales. This top OMS system is suitable for small businesses looking to expand operations.
Features:
- This OMS brings you a single dashboard for all multi-channel listings.
- With automated workflows, order processing, and customer management, this OMS helps you streamline operations.
Price: On Request
Ratings: 4.3/5 on Capterra.
How To Choose The Best Order Management System (OMS) For Your Business
Picking the right order management system for your business can be challenging. With so many options in the market, it is important to look into several key features when choosing your ideal OMS partner:
Order Processing & Fulfillment:
The best order management software for small business, and any enterprise solution should automate order capturing, routing, and tracking shipments. Further look for a cloud-based solution to automate order processing across your e commerce store.
Inventory Management:
Look for an OMS with an intuitive user interface that manages online orders along with offline ones and ensures real-time inventory tracking and forecasting.
Customer Relationship Management (CRM):
Make sure your ideal OMS also boasts an integrated CRM with an enterprise version for growth. This helps manage customer profiles, purchase order, history, and communication as you scale.
Multi-Channel Support:
Ensure your OMS supports orders from multiple sales platforms, both online and offline.
Real-Time Data Syncing:
Your OMS should be able to sync data across e commerce platforms, ERP, CRM, and accounting systems for seamless operations.
Returns & Exchanges Management:
Your ideal OMS must also automate the manual effort inherent in returns to improve customer satisfaction.
Reporting & Analytics:
The top OMS softwares today use advanced reporting for forecasting and tracking key performance indicators. Make sure you choose an OMS solution with these capabilities as well.
Cost Efficiency and Scalability:
Ensure your ideal OMS is cost-effective and scalable to grow with your business.
Streamline Your Order Management Process Using One of The Best OMS Systems Today With Omniful
Order Management Systems have become essential for businesses looking to enhance their efficiency and customer satisfaction. Choosing the best order management software for you can help businesses track and forecast demand, automate operations, route orders, and inventory levels provide real-time visibility, and support multi-channel growth.
For businesses looking to streamline their operations, Omniful OMS offers a comprehensive solution. Request a demo today to see how Omniful can transform your own order management and accounting system and processes.
FAQs
-
Why do I need an Order Management Software?
An OMS reduces the manual processes and errors, streamlines order fulfillment process, and enhances overall efficiency to improve both sales performance increase customer lifetime value. -
Is an Order Management software suitable for small businesses?
Yes, many OMS solutions, including Omniful, offer features tailored for small businesses. -
Can I handle returns with an Order Management Software?
Yes, many OMS platforms have integrated return management systems to automate repetitive tasks and simplify the returns process. -
How do I choose the right OMS for my business?
Consider your order volume, sales channels, inventory levels and specific business needs, along with the OMS integration capabilities such as automation and inventory tracking.
